Strategy

The Office of Information Technology defines itself as a provider of IT services for internal and external customers and supports them in efficient administrative work and in the digitization of the administration. The Office of Information Technology is responsible for all IT services for internal customers, even if these are provided by third parties.

The account structure of the IT budget managed by the Office of Information Technology is kept simple. Two revenue accounts are maintained to account for operating costs and services provided to external customers.

The budgeting process identifies IT-related financial and human resources for customers and the Office of Information Technology.

The Office of Information Technology determines the cost of its IT services and reports the cost per business IT service to internal administrative customers. External customers are charged the cost.

All IT procurements are made centrally in the Office of Information Technology and prices are optimized on an ongoing basis.

The services provided by the Office of Information Technology are based on Business IT Services (BITS), which are aligned with the customer's business processes.

All user requests are handled centrally via a self-service portal and a high-performance information technology service desk.

Business consultants actively support customers, from consulting to requirements planning and implementation to handover to operations. This early involvement of the Office of Information Technology in customer challenges enables longer-term planning of the Office of Information Technology's resources. One IT coordinator is designated per customer as the primary point of contact for the business consultant.

Planned and commissioned projects are managed in a project portfolio.

Technically, the Office of Information Technology is striving for a high degree of flexibility by standardizing components and automating recurring operations as much as possible.

In the application area, the architecture concept is based on the EIF interoperability framework. The application architecture is based on market-compliant components and libraries. Together with the standardized software tools, the development standards of the Office of Information Technology are marketable.

Personal computers, notebooks and tablets are used as end devices, depending on specific needs. When managing the clients, security and mobility are important, as well as the highest possible level of standardization and automation. The current client platform is Windows 10 and Office 2019.

In the infrastructure, the range of IT services is made more flexible so that different performance and availability levels can be realized economically. The national network is based on fiber optics (FttB, "Fiber to the Building"). The diplomatic missions in Europe and overseas are integrated into the network of the state administration.

In the operations area, various systems are used to manage the professional management of the infrastructure and the automation of processes. In this way, plannability can be increased and operating expenses reduced.

In view of the e-government strategy being pushed by the government and the fundamentally constantly increasing security requirements, the commitment to security issues is constantly being strengthened and expanded. This also includes strict requirements for all employees, which are nevertheless accepted in view of risk minimization. In addition, the technical systems in the area of IT security are also being continuously expanded.

The Office of Information Technology has been tasked by the government to implement the technical services from the E-Government Strategy . A portfolio of services must be realized in order to realize the landscape outlined in the e-government strategy.

On the one hand, this involves e-government basic services provided by the administration. These are used by all government institutions and organizations and can be offered to partners from the business community. They can be used for a wide range of electronic services.

With the e-government applications, private individuals and companies can interact with the administration digitally, independent of time and place.

To promote a positive performance culture, the Office of Information Technology relies on a value system with the values of "customer focus," "collaboration," "working together to succeed," "results orientation," and "humanity."